FRRM Case Management Platform

A web platform for managing refugee and host-community inquiries across agents, cases, settings, and operational reporting.

Problem

Support teams needed a structured way to capture inquiries, assign cases, monitor progress, and maintain accountability across partner organizations.

Solution

I built clean, role-aware interfaces for dashboards, case tables, settings, and agent views, integrating API data and telephony-driven workflows into a practical operations UI.

Impact

The platform gives operators a clearer view of incoming cases, agent workloads, and case status so teams can respond with more consistency.